Knowledge agents
Search internal documents, procedures and knowledge and give grounded answers.
AI Agents
AI agents that take real work off your hands
An AI agent is more than a chat window: it's a digital colleague with a scoped task, access to the right systems and a verifiable trail. IT-TOGO builds agents that fit your processes and handle your data safely.
AI Agents
Standalone AI tools stay islands
Many companies experiment with AI, but the tools stay disconnected from the real work. There's no link to the inbox, the CRM or the database, so someone still has to switch manually.
A well-built AI agent bridges that gap. It gets a clear brief, the right permissions and works inside your systems — with the necessary controls built in.
AI Agents
What IT-TOGO builds
Agents with a sharp task definition, built around your processes.
Ticket & email agents
Categorise, enrich and route incoming requests to the right person or action.
Data-extraction agents
Pull structured data from documents, emails and forms.
Action agents
Perform controlled actions in your systems, with approval where needed.
AI Agents
Concrete applications
- Automatically categorise and route customer questions
- Enrich tickets with context from your systems
- Internal knowledge agent for procedures and documents
- Extract data from incoming documents
- Prepare quotes or replies for approval
- Kick off and follow up recurring workflows
AI Agents
What it brings your business
Work off your hands
Agents take over tasks that otherwise pile up on your team.
Faster response
Questions and tickets are picked up and enriched at once.
Knowledge unlocked
Internal information becomes findable without endless searching.
Control retained
Permissions, approvals and logging keep you in control.
AI Agents
Integration options
AI agents only truly work when they can operate inside your systems:
- CRM and ERP (e.g. Teamleader, Odoo, Exact Online)
- Microsoft 365 & Google Workspace
- Ticketing and support systems
- Email and shared mailboxes
- Databases, REST APIs and webhooks
- Internal applications and knowledge bases
AI Agents
Our technical approach
- 01Sharpen the task
We define what the agent should do and what success means.
- 02Access & permissions
The agent gets only the permissions the task requires.
- 03Build & test
We build the agent and test it on real cases from your practice.
- 04Rollout with control
Go live with approval moments, logging and monitoring.
AI Agents
Security & privacy
Every agent works with least privilege and human approval for sensitive actions. That keeps control with you.
Data stays within the EU and is processed encrypted. The audit trail makes every action traceable, and GDPR is the starting point of every design.
AI Agents
Frequently asked questions about AI agents
What exactly is an AI agent?
An AI agent is software with a scoped task that can take steps on its own: look up information, call systems and perform controlled actions. Unlike a chatbot, it works inside your business systems.
How many agents do I need?
Usually you start with one agent for one clear task. If that works, extra agents can be added or combined into a broader agentic AI setup.
Can an agent use our internal knowledge?
Yes. A knowledge agent can search your documents, procedures and internal information and give grounded answers, with a reference to the source.
How do we keep control over the agent?
Through scoped permissions, approval moments for sensitive actions and a full audit trail. You decide what may run automatically and what may not.
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